FAQ
How do I unlock the front door and rooms that I've booked?
Once you have purchased a day pass plus your room booking, there are two (2) ways to gain access to our main space,
Phone tap method: With the Greater Nexus app opened, place your phone on the door lock. A green light will appear, and you will gain access to the space!
“Unlock Doors” option: On the Greater Nexus app homepage, scroll through the booking options to the right and select “Unlock Doors.” Depending on which room or office you’ve booked, you should see a list of doors that you have access to. Simply click on the door listed on the app, and you’re in!
Are guests allowed at Greater Nexus?
We allow up to 2 guests per 1 day pass user. If more guests are needed, then you will need to purchase an extra day pass. Private suite and Private desks owners are allowed guests such as clients or customers, but you must book a meeting room.
Why am I being charged a service fee?
At Greater Nexus, our aim is to make our coworking facility more app friendly and to make the booking process smoother. We kindly request that you make all your bookings through the Greater nexus app without the assistance of a Community Manager. If assistance from a Community Manager is needed, a service fee will be charged to your booking invoice.
How can I pay my invoice?
Most invoices are automatically paid a few hours after purcashing a pass, plan or making a booking. However, if there is not autopay option to your invoice, you can log into the Greater Nexus. Select the four (4) squares on the bottom right, then select “Invoices.” This will show all unpaid and paid invoices. If needed, please update your payment method for a smooth process.
What is your cancellation and/or refund policy?
We kindly ask all users to please be sure when making bookings. If cancellation is needed after your invoice is paid, we cannot offer a refund. You will instead receive a credit to your account to use your pass or booking for another time.
Can I customize my office to however I like?
Absolutely! We allow our Private Office owners to customize their office to how they see fit. However, please keep in mind we do not allow anything that will damage the paint on the walls or the glass door, such as drilling holes and strong adhesive tape
I want to purchase a Private Office, but I do not need a mailbox plan or printing plan. Can I remove them from my invoice?
When purchasing a private office, the Mailbox and Printing plans are not removable and must be included in your invoice. This is to ensure that you have printing and mail access.
I booked the training space, and I want to provide food for my guests. Is this allowed?
We certainly allow external catering for your event! However, please keep in mind that there cannot be any open flame cooking or grilling. Please use sternos and food racks to keep your food warm!
I booked the training room/conference room. Does Greater Nexus provide cables if I need to connect my device to the TV?
Yes. We kindly request that when booking our training space or conference rooms, to please let our Community Managers know that you require cables such as HDMI, USB-C etc.
I booked a meeting room for only 1 hour. Why do I need to purchase a day pass?
The day pass gives you full access to Greater Nexus, this includes access to the main entrance PLUS all our amenities such as free snacks, coffee, tea and bottled water.
